Delivery/Shipment Policy

Effective Date: [28-8-2023]

Thank you for choosing Art Vision for your print, design, general supplies, and uniform needs. This Delivery/Shipment Policy outlines the procedures and guidelines for the delivery and shipping of our products and services in Egypt. By placing an order with us, you agree to comply with the terms outlined in this policy.

1. Order Processing and Fulfillment

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as acknowledgment of your order and contains relevant details.
  • Order Processing: We will process your order within the specified time frame, and you will receive an email notification once your order has been dispatched.

2. Delivery Timeframes

  • Estimated Delivery Time: We strive to provide accurate estimated delivery times for each order. However, delivery times may vary based on factors such as product availability, location, and unforeseen circumstances.
  • Delayed Deliveries: In the event of unexpected delays, we will notify you as soon as possible and provide an updated estimated delivery date.

3. Shipping Methods and Costs

  • Shipping Options: We offer various shipping options based on your location and preferences. Available shipping methods will be displayed during the checkout process.
  • Shipping Costs: Shipping costs will be calculated based on the selected shipping method, destination, and order weight. The shipping cost will be clearly displayed during checkout.

4. Delivery Process

  • Delivery Address: You are responsible for providing accurate and complete delivery information during the checkout process. We are not liable for any delays or misdeliveries resulting from inaccurate information.
  • Delivery Attempts: Our delivery partners will attempt to deliver the package to the provided address. If delivery is unsuccessful, they may contact you or leave a notification for further instructions.

5. Tracking and Notifications

  • Tracking Information: Once your order is shipped, you will receive a tracking number and a link to track your package’s status.
  • Notifications: We will send you email notifications at key stages of the delivery process, including order confirmation, dispatch, and delivery.

6. Receipt and Inspection

  • Receipt of Goods: Upon receiving your order, please inspect the package for any signs of damage or tampering before accepting it. If you notice any issues, please inform the delivery personnel and contact us immediately.
  • Acceptance: By accepting the package, you confirm that the contents are in good condition and free from visible defects.

7. Returns and Exchanges

  • Returns: If you receive a damaged or incorrect item, please refer to our Returns Policy for instructions on how to initiate a return.
  • Exchanges: We may offer exchanges for certain products based on availability. Please contact us for more information.

8. Contact Information

If you have any questions or concerns regarding our Delivery/Shipment Policy, please contact us

9. Changes to Policy

We reserve the right to update this Delivery/Shipment Policy as necessary. Changes will be posted on our website, and the effective date will be updated accordingly.