Refund & Cancellation Policy

Effective Date: 28-8-2023

Thank you for choosing Art Vision for your print, design, general supplies, and uniform needs. This Refund & Cancellation Policy outlines the procedures and guidelines for refunds and cancellations of orders placed with us in Egypt. By placing an order with us, you agree to comply with the terms outlined in this policy.

1. Order Cancellation

  • Cancellation Window: You may request the cancellation of your order within 14 Days of placing the order. After this window, your order may have already entered the processing stage, and cancellation may not be possible.
  • Cancellation Process: To cancel an order, please contact our customer service team at contact information. Provide your order details and reason for cancellation. We will review your request and inform you of the cancellation status.

2. Refund Eligibility

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us at
  • within 3 days of receiving the order. We will assess the issue and provide instructions for return and refund.
  • Incorrect Items: If you receive an incorrect item, please contact us within 3 days of receiving the order. We will arrange for the correct item to be sent to you or issue a refund.
  • Non-Delivery: If your order has not been delivered within the estimated delivery timeframe, please contact us. We will investigate the issue and either arrange for a re-delivery or issue a refund.
  • Eligibility Criteria: Refunds will be granted based on the circumstances of the issue and whether it falls within the scope of this policy.

3. Refund Process

  • Refund Methods: Refunds will be processed using the original payment method used for the order, unless otherwise agreed upon.
  • Refund Timeframe: Refunds may take 14 Day’s business days to appear in your account, depending on your payment provider.

4. Returns Process

  • Returns Authorization: Before returning any items, you must contact us to obtain authorization and instructions for the return.
  • Packaging: Items must be returned in their original packaging and condition.
  • Return Costs: If the return is due to a damaged or defective item, we will cover the return shipping costs. If the return is for any other reason, you will be responsible for the return shipping costs.

5. Contact Information

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us

6. Changes to Policy

We reserve the right to update this Refund & Cancellation Policy as necessary. Changes will be posted on our website, and the effective date will be updated accordingly.